How To Download Network Adapter Driver For Windows 8

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HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)

This document is for HP computers using a wireless network (a router) with Windows 8.

Wi-Fi networking is a user-friendly way to access the Internet. Yet, a lot of things tin can go wrong when using a wireless connection, and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving many problems that tin occur with wireless network and Internet connections.

Step 1: Employ automated troubleshooting

Tools past HP or Microsoft can be used to automatically exam and set a large diverseness of wireless conditions. If your HP estimator came with Windows 8, employ HP Support Assistant every bit it has special code specifically designed for HP computers. If your computer does non have HP Support Assistant, use the automated troubleshooter that is built into Windows eight.

Use HP Back up Assistant network diagnostics

HP Support Assistant is a software support diagnosis and troubleshooting tool from HP that tin can resolve many types of network and Internet connection issues.

note:

The images in this section might vary slightly from what you see on your screen.

To diagnose and troubleshoot network issues using HP Support Assistant:

1. If your computer has a wireless cardinal or push on or near the keyboard and the wireless activeness light is off or amber in color, then press the central or button to enable your wireless adapter. This primal might be the F10 key, F12 cardinal or labeled with a symbol of an airplane.

   • If wireless activity comes on or the action calorie-free turns blueish, you have enabled wireless on your organisation. Try connecting to the Internet again. If problems persist, go along using these steps.

   • If your computer does not have a wireless primal or the wireless action lights remains off or orange, and and then proceed using these steps.

2. In Windows, search for and open HP Back up Assistant.

   note:

   If HP Back up Assistant is not installed on your reckoner, you can get to the HP Support Assistant website to download and install the HP Support Assistant software. If your computer cannot connect to the Internet, and and so use Microsoft'southward Windows 8 automated network troubleshooting built into Windows eight instead of this step.

3. In the My devices screen, select your device from the options listed.

   The My devices menu screen displays.

   

4. On the My devices bill of fare screen, click Internet and Security.

   

5. Click HP Network Bank check.

   

6. If a User Account Control bulletin opens, click Yep to allow the estimator to make changes.

7. On the HP Network Check Welcome screen, click Adjacent to run the network diagnostic.

8. If the diagnostic test finds no issues, close the windows and continue to the next section.

   If the diagnostic exam finds one or more issues, proceed with the steps in this department.

9. Click Possible Root Causes.

   

10. Click one of the tool icons for steps to resolve the issue, and and so follow the on-screen instructions.

    

11. After completing the instructions, click Re-cheque.

    HP Back up Assistant checks the network connectivity.

    

12. If necessary, repeat these steps until the network connectivity consequence is resolved or all possible root causes and repairs have been completed.

Use Windows 8 Network and Internet Troubleshooter

The Windows 8 Network and Net Troubleshooter tests the network for problems and attempts automated repairs for any issues found. Use this tool from Microsoft to exam and repair the connexion.

1. If your figurer has a wireless key or push on or about the keyboard and the wireless activity low-cal is off or amber in colour, then press the key or button to enable your wireless adapter. This key might be the F10 primal, F12 key or labeled with a symbol of an airplane.

   • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.

   • If your computer does not accept a wireless central or the wireless activity lights remains off or orange, and then keep using these steps.

2. From the Showtime screen, type troubleshooting to open up the Search amuse, and then select troubleshooting from the search results.

3. Click Network and Cyberspace.

4. Click Internet Connections.

   

5. Click Advanced.

   

6. Click Run equally administrator (if present), check the box for Utilise repairs automatically, and so click Side by side.

   note:

   If a User Account Control window opens, click Aye to continue.

   

7. Click Troubleshoot my connection to the Net, and and so click Next.

   

8. Follow the instructions to bank check for problems.

9. After automatic troubleshooting has completed, read the information on the screen.

   • If problems are found, the window provides more than information about the problems. This window might too show you what was fixed or actions yous tin can take to resolve the problem. Read the data in the window and perform any suggested actions. Try connecting to the Internet again. If problems persist, close the troubleshooting window and go on to the next step.

   • If no problems were establish and your computer is however experiencing Wi-Fi problems, shut the troubleshooting window and continue to the adjacent stride.

   

Footstep 2: Reinstall the wireless network adapter driver

Removing and reinstalling the wireless network adapter driver can articulate registry values and reset configurations then the driver can be properly set and accessed by Windows. Use one of the following sections to reinstall your wireless adapter.

Reinstall the Wi-Fi driver using HP Recovery Managing director (preferred)

If your computer originally came with Windows 8 and has HP Recovery Manager, yous can employ it to reinstall the wireless network adapter.

1. If you are using an external USB wireless network adapter, unplug information technology, restart your computer, and so plug it into a different USB port.

2. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.

   

3. If a User Account Control message opens, click Yes.

   note:

   If you cannot observe HP Recovery Managing director on your calculator, apply Device Managing director to reinstall the device driver.

4. When the Recovery Manager screen opens, click Drivers and Applications Reinstall.

   

5. Scroll down through the listing of drivers and select the proper noun of your calculator's wireless adapter.

   

6. Wait until the driver installs and restart your calculator if prompted to practise so.

7. Try connecting to the Internet again. If problems persist, keep to the next step.

Use Device Director to reinstall the driver

If your computer does non take HP Recovery Director, use Windows Device Manager to uninstall the wireless adapter and accept Windows install the driver.

1. If you are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, and and so plug it into a different USB port after Windows opens.

2. From the Offset screen, blazon device director to open up the Search charm, and so select Device Manager from the search results.

   

3. Double-click Network adapters.

   

4. Correct-click the name of your wireless network adapter, and then select Uninstall.

   note:

   If the proper noun of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device driver cannot Plug and Play. If this happens, turn off the computer and check the hardware connection to your wireless adapter hardware. Service the figurer if bug are found.

   

5. When the Confirm Device Uninstall screen displays, click OK and look for the device to be uninstalled.

   

   The name of the wireless adapter no longer shows in the network adapters category when information technology has been uninstalled.

6. At the meridian of the Device Manager window, click Action, then select Scan for hardware changes.

   The calculator reinstalls wireless network and the wireless network adapter name is shown in the Network adapters category.

   

7. Later on the network adapter proper name appears in Device Manager, shut Device Manager, and then restart the calculator.

8. Effort connecting to the Internet again. If problems persist, continue to the adjacent pace.

Stride 3: Update wireless network drivers

Downloading and installing the latest commuter for your wireless adapter can resolve issues with wireless Internet connections, specially issues related to performance or intermittent dropped connections.

Use one or more of the post-obit sections to notice updated drivers for your wireless networking hardware. If y'all cannot find an updated driver or the updated driver fails to solve the trouble, go to the next step.

Get driver updates from HP

HP tests and posts many updated drivers from wireless adapter manufacturers. HP might have a more current version of the wireless driver than the i you are using. To notice out if a driver is available for your model of reckoner, go to the HP Customer Back up - Software and Driver Downloads page. If a Let'south identify your production to get started page displays, select your figurer blazon, blazon the model name of your figurer, and so click Submit. The production back up folio opens.

In many cases, the wireless driver is part of a commuter package for your motherboard called a chipset. When visiting the HP website, look for a wireless commuter beginning, and then the chipset if a wireless adapter driver is non available. If yous need more information, read the details for the software downloads that are available. After you find the driver you are looking for, click the category name, and so click Download.

note:

If your computer currently does non have access to the Cyberspace, use another computer with Internet access to download and install the wireless driver softpaq to a USB storage device. Yous can then connect the storage device to a USB port on your estimator and open the softpaq file that was downloaded to update your driver or chipset.

Install any available wireless driver or chipset updates, and then endeavor connecting to the Cyberspace.

If the updated driver fails to solve the problem, go to the next step.

Using HP Back up Banana to find updates automatically in Windows

HP personal computers with Windows come with HP Support Assistant installed. HP Support Assistant can be used to automatically find and install the latest updates for your reckoner.

note:

The images in this section might vary slightly from what you lot see on your screen.

1. In Windows, search for and open upHP Back up Assistant.

2. In the My devices screen, click Check for updates and messages.

   

3. If HP Support Assistant finds updates, the number of bachelor updates displays in the My PC section.

   To see the bachelor updates, click the Updates tab.

   

   The Updates available screen displays.

   

4. To install an update, click the Install now icon next to the update.

5. If the updated driver fails to solve the problem, get to the next footstep.

Get driver updates from other sites

Other websites might provide commuter updates for your exact model of wireless hardware. If y'all cannot notice an updated driver from HP, yous tin use these steps to see if a more updated version is available from the World Wide Web.

caution:

HP does not control and is non responsible for information outside of the HP website. While at that place are many reputable sites that provide drivers, some sites might be malicious. Download software only from sites you lot know and trust.

1. From the Start screen, type device manager to open the Search charm, so select Device Manager from the search results.

   

2. Double-click Network adapters, and then correct-click the proper name of the Wireless Adapter and select Properties.

   

3. Click the Driver tab and look at the name next to Driver Provider. Y'all might want to refer to the driver date and proper noun as well when looking for an updated commuter.

   

4. Visit the driver provider'south website to look for an updated driver. You can find the website by searching the Internet using the commuter provider's name.

5. If you cannot detect an updated driver on the driver provider website or you cannot observe the provider's website, click the Details tab in Device Manager, select Hardware Ids from the Holding list, so right-click the offset hardware device ID in the list and select Copy. You tin can then paste the hardware ID into an Internet search folio to find sites that host the drivers.

   

6. If an updated driver is found, follow the instructions to install it. Otherwise, employ another method to discover and update the commuter or go to the side by side step to continue troubleshooting.

   caution:

   HP does not control and is non responsible for information outside of the HP website. Download software only from sites you know and trust.

7. If the updated commuter fails to solve the trouble, get to the adjacent step.

Install updated Wireless LAN Commuter using Device Manager (when an Internet connexion is available)

Downloading and installing the latest wireless LAN adapter driver can resolve many issues with a slow wireless Internet connection.

to employ Device Director to find the latest WLAN driver:

1. From the Outset screen, type device manager to open up the Search amuse, and then select Device Manager from the search results.

   

2. Double-click Network adapters, and then right-click the proper name of the Wireless Adapter, and so select Update Commuter Software.

   

3. Click Search automatically for updated driver software.

   

4. If an updated driver is found, follow the instructions to install it.

   If Device Manager does not notice an updated driver, you can check the wireless adapter manufacturer's website.

5. In Device Manager, right-click the name of the adapter, and so click Backdrop.

   

6. Click the Driver tab. Make a notation of the driver provider, date and version.

   

7. Cheque the driver provider'southward website for an updated driver.

8. If the updated commuter fails to solve the problem, go to the next step.

Step 4: Check and reset hardware

Resetting the hardware on your wireless network in the proper sequence tin can resolve a diversity of connection and performance problems.

1. From the Start screen, type shut downward, and then select Turn off your PC from the search results.

   

2. If your network includes a wireless router, wireless gateway or wireless modem/router combination, unplug the power cord.

   

3. If your network includes a divide broadband modem, unplug the power cord from the broadband modem.

4. Await for about 5 seconds, and then plug the power cord into the wireless router (and broadband modem, if dissever).

5. Wait until all lights come up on and reflect normal Cyberspace and PC activity. If the lights on the broadband modem point a trouble, use this list of options for assist:

   • If all lights are off after reconnecting the ability, cheque the power source by plugging the power cord into another power outlet. Service or supervene upon your broadband modem if it cannot be turned on.

   • If just the power light is on and the remaining activity lights are off or show no activeness, a network connection is not being detected. Make sure the cablevision conveying the Internet signal is connected to the broadband device. Brand sure Internet cables coming into your residence have not been damaged or disconnected. You might need to contact your Isp if other people in your area are also experiencing Internet outages.

   • If the Internet or Online light consistently blinks and does non bespeak an online connection is bachelor, the trouble probable resides with your Cyberspace service provider. Either wait until service is restored or contact your Internet service provider for farther aid.

6. Turn on your estimator and await until Windows opens. If you lot are using a notebook computer, perform a hard reset at this time.

7. Wait until Windows automatically connects to your wireless Net connection.

   If Windows does not automatically connect, click the Network Connection icon in the notification area, and select the name of your wireless network.

8. Click Connect.

   A window might open up prompting you for a password or push button connect deportment depending on the type of security you are using.

9. If y'all tin can connect to the network and to the Internet, you lot are done. If not, proceed with the next stride.

Stride 5: Perform a Microsoft System Restore

If the figurer was working on the wireless network in the past, but now cannot connect or performs poorly, use Microsoft System Restore to restore your organization files back to a date and fourth dimension when wireless networking was working well. For more information about how to employ System Restore, encounter Using Microsoft Organization Restore (Windows 8).

Pace 6: Other things to try

If your reckoner is yet experiencing Wi-Fi connection or performance problems, one of the following sections might help resolve the outcome.

Change your wireless environs

Environment can greatly impact the effectiveness of your wireless network. Review the post-obit conditions and recommended actions to meliorate your wireless network experience.

Issue	Recommended activeness
The further the computer is from the router, the weaker the broadcast signal.	Movement the calculator and router closer to each other. If you take a notebook computer, motility the computer to several locations within your environs while looking at the betoken forcefulness indicator in the lower right corner of the Windows desktop. Cull a location where indicate strength is the strongest.
Solid objects, such as walls, metal furniture, and electrical appliances decrease the range or can block connections.	If possible, remove metal objects that are nigh or between the router and figurer. Move the figurer or router to a location where there are fewer solid objects betwixt the ii.
Performance drops and there are multiple devices being used on your network.	Limit the amount of devices that apply the network at the same time, especially when watching videos streamed from the Internet.

When choosing a location, minimize the corporeality of solid objects betwixt them, particularly electronic devices and metal objects. If y'all find that the wireless connection is still weak or has trouble connecting, consider purchasing a different antenna for your router or prepare another router equally a signal repeater.

Restore BIOS settings for your computer to default settings

If other devices can connect to your wireless network, but your computer cannot connect, a BIOS setting might be the cause of the problem. Apply the section that matches your blazon of computer for specific BIOS reset steps:

Notebook PCs

To restore BIOS settings for HP notebook computers:

1. Restart your notebook.

2. During startup, press F10 repeatedly until the BIOS menu displays.

3. Once the BIOS menu displays, printing F9 to restore factory defaults.

4. Select Yes to ostend.

5. Press F10 to save changes and exit.

6. Select Aye to confirm.

   The reckoner restarts using the default settings.

Desktops and All-in-I PCs

To restore BIOS settings for HP desktop and All-in-I computers:

1. Restart your figurer.

2. During startup, press F10 repeatedly until the BIOS menu displays.

3. In the File tab, utilize the upward or down pointer keys to select Default Setup, and then press enter.

4. Use up or down arrow keys to select Restore Factory Settings equally Default.

5. Select OK to confirm.

6. Press F10 to save changes and exit.

7. Select Yes to confirm.

   The computer restarts using the default settings.

After restoring the default BIOS settings, if you can connect to the network and to the Cyberspace, y'all are done. If not, continue with the next pace.

Reset your router settings (advanced)

Your wireless router has settings stored in firmware that might interfere with your figurer's ability to connect or perform well (channel selection and band for instance). Resetting the firmware settings on your router and re-establishing connections for all the devices that utilise the router is a skillful way to start over and gear up many types of wireless related issues.

Employ the post-obit steps equally a general guideline, simply refer to the documentation that came with your router for detailed instructions or in the result these steps practice not piece of work for your router.

1. Connect your calculator to the router using a supported network cablevision.

2. Open an Internet browser and enter the default IP addresses for your router into the browser URL accost field.

   note:

   These default IP addresses, names and passwords are provided for informational purposes only and might not work with your router model. If this information does not allow you to log in to your router's setup page, refer to the User Guide that came with your router.

   Router Brand Name	Router IP Address	User Name(s)	Countersign(south)
   3Com	http://192.168.one.1	admin	no password required, or admin
   Belkin	http://192.168.2.ane	no user name required, or admin	no password required
   D-Link	http://192.168.0.1	admin, or user	no countersign required, or admin
   Linksys	http://192.168.1.1	admin, no user proper noun required, or Comcast	admin, no password required, or 1234
   Netgear	http://192.168.0.1	admin	password, 1234, or setup

3. Enter a user proper noun and/or password.

4. When you lot have administrator access to the router, modify the default name (or SSID) of the router.

5. Fix Wi-Fi Protected Access (WPA) or wireless encryption (WEP), to prevent other computers from connecting to your abode network.

6. Enter a network access password, sometimes chosen a passphrase. Brand certain to pick a password that is easy to remember, such equally a telephone number that you dial often or a phrase that is familiar.

Change the channel ring selection on your router (improve functioning)

If your computer tin can connect to the wireless router but performance is poor or the connection drops, changing the wireless channel band might help. Changing the wireless channel works best for ii.iv GHz routers and environments with lots of wireless network activity, such as apartment buildings.

The steps you need to change the wireless aqueduct depend on the brand and model of wireless router you are using. You tin can apply the post-obit general steps to change the channels for virtually of the popular wireless routers. If these steps do not work, refer to the user guide that came with your router.

1. Connect your reckoner straight to the router using a supported network cablevision.

2. Open an Internet browser and enter the default IP addresses for your router into the browser URL address field.

   annotation:

   These default IP addresses, names and passwords are provided for informational purposes merely and might not piece of work with your router model. If this information does non allow you to log in to your router'southward setup folio, refer to the User Guide that came with your router.

   Router Brand Name	Router IP Address	User Proper name(s)	Password(due south)
   3Com	http://192.168.one.1	admin	no password required, or admin
   Belkin	http://192.168.ii.i	no user proper noun required, or admin	no countersign required
   D-Link	http://192.168.0.1	admin, or user	no password required, or admin
   Linksys	http://192.168.1.1	admin, no user name required, or Comcast	admin, no password required, or 1234
   Netgear	http://192.168.0.1	admin	password, 1234, or setup

3. Enter a user proper name and/or countersign.

4. Browse through the setup pages on the web class to notice the channel pick settings.

5. Write downwards the name of the channel that your router is currently using in example you demand to alter it back.

6. Select some other number and salve your settings. For case, if the channel is prepare to vi, select channel ane and salvage.

7. Test your wireless devices on your network to meet if performance has improved. If not, you can repeat these steps and effort another channel until you find i that works well.

Update the router firmware to troubleshoot a network connection

Outdated firmware might affect operation, security, or prevent the router from accessing the Internet or certain webpages. Log in to the configuration bill of fare for the router (as was done in the previous section) and employ the menu to update the firmware defended to the router. Consult the User Guide that came with your manual for data on how to perform a firmware update. It is a good idea to connect the computer directly to the router using its network cable when doing the firmware update.

Configure wireless power options (cannot connect afterward returning from sleep mode)

Most wireless devices can be turned off past the system to salve ability. In some sleep scenarios, the device might wake properly when the system returns from sleep or hibernate. To foreclose this from happening, adapt the power management settings for the wireless adapter.

1. From the Start screen, type device manager to open up the Search charm, and then select Device Manager from the search results.

   

2. Double-click Network Adapters to expand the list, right-click the wireless (Wi-Fi) adapter in the list, and so select Properties.

   

3. In the adapter properties window, click the Power Direction tab.

4. Remove the cheque mark next to Permit the figurer to turn off this device to save ability, and then click OK.

   

Close the Device Manager, restart the notebook computer, and attempt to reconnect to the wireless network.

Perform an HP Arrangement Recovery

If your calculator originally came with Windows 8 and has HP Recovery Manager, you tin can use it to remove all software and restore your figurer's original software configuration. Earlier using this option, brand certain yous support all of your important files. For more data, refer to Performing an HP System Recovery (Windows viii)

Service the computer

If you lot have tried the actions in this document and cannot plant a connection or the wireless connection continues to perform poorly, your wireless adapter card might need to exist reseated or replaced. Service the computer to replace or repair the wireless adapter hardware.

Source: https://support.hp.com/ee-en/document/c03535285

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